Personal collection of goods at the company's headquarters:
BD-Tova, s.r.o., Jílkova 124, 615 00 Brno
(Entrance from the street Filipínského 55)
Mon-Fri 7.00 -14.30
The company is registered in the Commercial Register at the Regional Court in Brno, Section C, Insert 17619
Terms and Conditions
These Terms and Conditions are valid for the online store operated by BD-TOVA, s.r.o., Company registration number: 60733110
Terms and Conditions govern the relationship between the seller and the buyer. If the contracting party is a consumer, the relations are not governed by the contractual conditions they are governed by the Civil Code No. 89/2012 Coll. and the Consumer Protection Act No. 634/1992 Coll., all as amended. If the contracting party is an entrepreneur (any person who enters into contracts related to his own, production or similar activities or in the independent performance of his profession, or a person acting in the name or on behalf of the entrepreneur), relations are governed by Civil Code No. 89/2012 Sb., as amended, however, in this case the provisions on consumer contracts (so-called distance contracts), which are contained here for the protection of consumer rights, do not apply.
By concluding the purchase contract, the buyer confirms that he has read these terms and conditions and that he agrees with them.
The buyer creates an order via the online store, by e-mail to the address given in the online store, by phone or fax to the phone number +420 547 212 284 (7.00-15.00 on all working days) or in written form to the address of BD-TOVA, s.r.o., which is a proposal for concluding a purchase contract. Before sending the order to the supplier, the buyer is allowed to check and change the data that the buyer has entered since the order, even with regard to the buyer's ability to detect and correct errors made when entering data into the order. The prices of the goods are valid at the time of the order.
All goods that are presented in the online store www.bd-tova.cz are not considered a proposal to conclude a purchase contract. The provisions of § 1732 of the Civil Code shall not apply in this case. The proposal to conclude a purchase contract is made by the buyer with his order. The moment of concluding the purchase contract is considered to be an e-mail message in which the seller confirms to the buyer the receipt and registration of the order.
The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs arisen to the buyer when using means of distance communication in connection with the conclusion of the purchase contract shall be bear by the buyer himself.
The seller reserves the right to change prices. Valid prices are confirmed to the buyer by the supplier at the time of order confirmation. Together with the purchase contract, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.
In the case of non-cash payment, the buyer is obliged to pay the purchase price together with stating of the variable payment symbol. His obligation to pay the price is fulfilled when the relevant amount is credited to the seller's account.
Based on the purchase contract, the seller will issue a tax document to the buyer. The seller is a VAT payer. The seller will send the tax document to the buyer in electronic form to the buyer's electronic address. The tax document is attached to the package with selected products.
Method of delivery, postage
Orders are usually processed within 5-7 working days and delivered within 48 hours from the delivery to the carrier. In case, if the goods are not currently in stock, the buyer is informed about the nearest possible delivery date to the contacts listed in the registration. For products marked with the “Production”, the delivery time is extended by a longer period for reasons of production, of which is customer informed. The place of collection is determined on the basis of the buyer's order. Delivery of the item to the address specified in the buyer's order is considered fulfilment of the order. Shipping to the address provided by the buyer is provided by the seller. The buyer chooses the specific method of delivery himself when creating the order.
If the value of the goods exceeds CZK 2.000 incl. VAT, freight costs are not charged. When ordering goods in amount over CZK 1.000 incl. VAT you can add a gift to the order. You can choose it from the current offer of gifts.
When receiving the goods from the carrier, we recommend that you thoroughly check the goods immediately upon receipt. In case of the packaging is damaged or there are other facts that indicate that the goods itself could be damaged, we recommend do not accept the shipment or write a record of damage to the shipment with the driver of the transport service. If the buyer does not complain about the defects of the shipment without undue delay, the seller may demand compensation from him for the damage arisen in connection with this delay. A written record of the damage will facilitate the resolution of any claims. By signing the consignment note to the carrier, the customer agrees to take over the goods and confirms that the consignment is not mechanically damaged.
Withdrawal from the purchase contract
Cancellation of the order by the buyer - the buyer has the right to withdraw from the order at any time before the dispatch of the goods without any penalty. It can be cancelled either by phone +420 547 212 284 or by email firstname.lastname@example.org.
The right to withdraw from the purchase contract pursuant to § 1829 et seq. Civil Code has only the consumer, namely within 14 days of receipt of the goods, or of receipt of the last claim of the goods, if the content of the purchase is several types of goods or the goods consist of several parts without giving a reason. Withdrawal from the contract must be delivered to the seller within 14 days of receipt of the goods. Withdrawal from the purchase contract can be sent to the buyer to the address of BD-TOVA, s. r. o., Jílkova 124, Brno 615 00 or by email email@example.com.
In the case of a purchase within the business activity (indication of the ID number on the tax document), the right to withdraw from the purchase contract does not arise according to § 1829 et seq. of the Civil Code. In this case, the sale is governed by the Civil Code (Act No. 89/2012 Coll.), however, the provisions on consumer contracts (so-called distance contracts) are excluded.
The buyer acknowledges that according to § 1837 et seq. of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods modified according to the wishes of the buyer, as well as goods that are subject to rapid destruction, wear or obsolescence.
In case of withdrawal from the contract, the seller will return the purchase price within 14 days of returning undamaged goods. The costs associated with the delivery of goods will be returned to the seller together with the purchase price. In case if the buyer has chosen other than the cheapest method of delivery of goods offered by the seller, the seller will return the amount corresponding to the cheapest method of delivery of goods offered by the seller.
The buyer acknowledges that if the goods returned to the seller will be damaged, worn or partially consumed, the seller is entitled to compensation for damage caused to him. The seller is entitled to unilaterally set off the right to compensation for the damage against the buyer's right to a refund of the purchase price. Normal damage of the packaging caused by unpacking the goods cannot be considered as impairment of the goods.
Cancellation of the order by the seller - the seller reserves the right to cancel the order (purchase contract) or part of it in the following cases: the goods are already sold out and new will not be produced, or the supplier's price has changed significantly, in case of obvious error in the price. In case when this situation occurs, the seller will immediately contact the buyer to agree on further action.
If possible, the buyer will inspect the item as soon as possible after its receipt in accordance with § 2104 (no later than 24 hours after its receipt) and make sure of their quantity and properties.
The rights and obligations of the contracting parties regarding the supplier's liability for defects, including the supplier's warranty liability, are governed by the relevant generally binding regulations (in particular the provisions of § 2161 et seq. Of the Civil Code). For goods purchased in the e-shop, the seller provides the consumer with a quality guarantee for a length of 24 months. The warranty period starts from the date of receipt of the goods by the buyer. In case of an exchange of goods as a result of a complaint, a new warranty period begins to run, from the date of receipt of the new goods.
The rights from defective situation (complaint) cannot be claimed after the expiration of the warranty period, for wear of the item caused by its normal use, for the used item for a defect corresponding to the degree of use or wear that the item had when taken over by the buyer, or if it follows from the nature of the item. In such a case, the shorter service life of the product cannot be considered a defect and cannot be claimed as such.
The buyer makes a claim from the defects by sending the defective goods together with a written complaint, including a description of the defect, a proposal to settle the complaint and a copy of the proof of purchase (invoice), or record of damage, if the damage to the goods occurred due to the transport of the shipment to the seller's address.
Protection of personal data
The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., On the protection of personal data, as amended.
The buyer agrees to the processing of the following personal data: name and surname, residential address, e-mail address, telephone number. In the case of a purchase as a legal entity, also an identification number, a tax identification number. (hereinafter collectively referred to as "personal data").
The Buyer agrees to the processing of personal data by the Supplier, for the purposes of exercising the rights and obligations under the purchase agreement, for the purposes of exercising the rights and obligations under the purchase agreement, for the purposes of maintaining a user account and for sending information and business messages to the Buyer.
The buyer acknowledges that he is obliged to state his personal data (during registration, in his user account, when ordering on the web interface of the store) correctly and truthfully and that he is obliged to inform the supplier without undue delay of any change in his personal data.
Data about your activities, about your purchases (they are necessary to ensure the delivery of goods, handling complaints, etc.) are stored in a secure database and are not provided to third parties. Personal data is processed indefinitely. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
The Buyer agrees to the sending of information related to the goods, services or business of the Supplier to the Buyer's electronic address and further agrees to the sending of commercial communications by the Supplier to the Buyer's electronic address.
The customer may revoke his consent to the storage and processing of personal data or the sending of commercial communications at any time, free of charge and without giving reasons, by sending this information to firstname.lastname@example.org.
If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and additions to the purchase contract or business conditions require a written form.
The purchase contract, including business conditions, is archived by the seller in electronic form and is not accessible.
These business conditions are valid from 1 January 2014
Privacy - General Regulation 2016/679 originating from the European Parliament and the Council of the EU GDPR (General Data Protection Regulation) on personal data protection approved in April 2016 with effect from 25 May 2018 HERE